Contact us

Before contacting us, please see I've been charged, what next? which tells you what to do if you have an unexpected phone charge.

If you still need to contact us, please report your issue online.

Please note that we are a regulator, not an ombudsman and therefore we don’t mediate between individual consumers and service providers. However, your reported issue is important to us. We have the power to investigate potential breaches of our Code of Practice and to take action. Your reported issue provides valuable evidence to us. If the service provider you report an issue about is subject to an adjudication, the independent Code Adjudication Panel may order refunds.