Consultations

The Annual Market Review provides a comprehensive overview of the phone-paid services market, including consumer spend and experience, market trends and a medium-term forecast.

The PSA is consulting on its Business Plan and Budget for 2024/25.

The Annual Market Review 2022/23 provides an overview of the phone-paid services market, including size, key trends and consumers' experiences. This year's report found that:

The PSA is consulting on changes to its Code of Practice to address consumer detriment in the Information, Connection, Sign-posting Services (ICSS) market.

The PSA is consulting on its Business Plan and Budget for 2023/24.

Conducted for us by Analysys Mason, the Annual Market Review 2021/22 provides an overview of the phone-paid services market, including size, key trends and consumers’ experiences. ...

The PSA is consulting on general permission for SMS virtual chat services. We propose to grant providers of SMS virtual chat services general permission to operate such services wi...

The Phone-paid Services Authority (PSA) is consulting on a minor change to service-specific Requirements in section 3.13 of Code 15.

The PSA is consulting on its Business Plan and Budget for 2022/23.

The Phone-paid Services Authority (PSA) is consulting on new guidance that supports some of the new Standards and Requirements that will be introduced by Code 15.

Conducted for us by Analysys Mason, the Annual Market Review 2020/21 provides an overview of the phone-paid services market, including size, key trends and consumers’ experiences. ...

We will be formally consulting on this draft Code until 5 July.

As set out in the PSA’s Business Plan and Budget for 2020/21, at the end of 2019, the PSA commissioned a report on consumer vulnerability.

Conducted for us by Analysys Mason, the Annual Market Review 2019/20 (AMR) provides an overview of the phone-paid services market, including size, key trends and consumers’ experie...

The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The PS...

The guidance seeks to ensure consumers are refunded quickly, easy and conveniently.

We expect the phone-paid services market will continue its transition into a new landscape for consumers. The business plan sets out the work we are planning in 2020/21, including ...

Consumer market research was required to assist the PSA in better understanding consumer expectations and experiences when seeking a refund in the phone-paid services market.

The Annual Market Review provides an overview of the size of the phone-paid services market in the UK for 2018–2019, a discussion of the key market drivers, as well as an outlook f...

The Phone-paid Services Authority (PSA) is consulting on new General Guidance for Consent to Charge mechanics within the phone-paid services industry.

The proposals are intended to improve the information about these services that is given to consumers, both in search results and on service websites, to make it clearer that they ...

The PSA has undertaken a review of the regulatory framework underpinning phone-paid subscriptions to assess its effectiveness and identify whether and what changes are required to ...

We commissioned Jigsaw to undertake this research to get a detailed understanding of consumer expectations when engaging with phone-paid subscriptions and how these may differ acco...

In this consultation, we put forward proposals to clarify the PSA’s expectations as to how long providers will retain certain types of Relevant Data, including personal data, so th...

The consultation sets out how we seek to meet our strategic priorities and ensure consumer protection in the phone-paid services market.

The Annual Market Review is a comprehensive study of the phone-paid services market, looking at market trends and consumer engagement across 48 service types.

The PSA is reviewing its regulation of phone-paid services offered on a subscription basis and has issued a Call for Inputs.

We are consulting on a new Annex to the existing Digital Marketing and Promotions General Guidance Note.

We are consulting on introducing two new Special conditions for Directory Enquiry services. This follows a review of the sector that we launched alongside Ofcom in May last year. T...

Recent changes to UK law have introduced maximum spending caps - per individual transaction and for accumulated transactions per month - for phone-paid transactions, which are not ...

This research focuses on Type 1 call connection services. However, the conclusions and recommendations may have utility for all ICSS and more broadly for phone-paid services.

At the PSA, we are committed to furthering the consumer interest through encouraging competition, innovation and growth in the market. We have a track record of creating the right ...

We’ve recently reviewed the information we require from service providers on registration. We have identified additional information we need to better fulfil our mission. We are n...

The consultation sets out how we seek to meet our strategic priorities and ensure consumer protection in the phone-paid services market.

The Annual Market Review is our independent view of the phone-paid services market, conducted for us by mobilesquared.

The Annual Market Review is our independent view of the phone-paid services market, conducted for us by Mobilesquared. The review takes an in depth look at the phone-paid services ...

We commissioned Futuresight to undertake this research to understand consumer experiences of customer care and complaint handling and to draw conclusions from the consumer perspect...

In June 2016 Craft concluded a commissioned study on online competition and adult premium rate services, exploring the consumer journeys from a consumers' perspective.

We commissioned mobilesquared to conduct the PRS Annual Market Review 2014.

We commissioned mobilesquared to conduct the PRS Annual Market Review 2015.

The premium rate services market is changing. While some services are experiencing a challenging operating environment, services like giving, gaming and gambling are becoming incre...

PhonepayPlus commissioned a study from Deloitte looking at the short and medium-term outlook for premium rate services in a changing market (...)

In addition to the requirement for a general understanding of how consumers would engage with the PRS-based model, PhonepayPlus wanted to understand consumers' understanding of spe...

We often hear from the consumers who get in touch with us that they have had difficulty getting information about their premium rate services (PRS) and resolving issues they have h...

For services aimed at children there is currently a limit of £3.07 for one-off purchases.

PhonepayPlus' responsibilities include setting the maximum amount that PRS users can spend on a call.