We are the UK regulator for content, goods and services charged to a phone bill.

Annual Market Review 2021/22

18 August 2022

Conducted for us by Analysys Mason, the Annual Market Review 2021/22 provides an overview of the phone-paid services market, including size, key trends and consumers’ experiences. Here are some of the insights from this year’s research:

  • Market declines 6.3% in FY2021/22
  • Numbers of consumers using phone-paid services continues to grow
  • Market expected to be broadly flat in the medium term

Major market trends, including continued consolidation in the mobile phone-paid services market and the decline of voice-based service, continue. 

Read the full report