Annual Market Review 2021/22
Conducted for us by Analysys Mason, the Annual Market Review 2021/22 provides an overview of the phone-paid services market, including size, key trends and consumers’ experiences. Here are some of the insights from this year’s research:
- Market declines 6.3% in FY2021/22
- Numbers of consumers using phone-paid services continues to grow
- Market expected to be broadly flat in the medium term
Major market trends, including continued consolidation in the mobile phone-paid services market and the decline of voice-based service, continue.