We are the UK regulator for content, goods and services charged to a phone bill.
Register | Industry login

Report on consumer vulnerability

26 August 2020

As set out in the PSA’s Business Plan and Budget for 2020/21, at the end of 2019, the PSA commissioned a report on consumer vulnerability.

The report:

  • surveyed and assessed best practice across some key UK regulators in relation to vulnerability
  • assessed how the PSA’s approach to regulating in relation to consumers who are vulnerable or at risk compares to best practice
  • provided recommendations on what the PSA could or should do differently.

The report can be read in full here.