Consultation on Code 15 amendments to Requirement 3.2.10 and Annex 1
The PSA is consulting on changes to its Code of Practice to address consumer detriment in the Information, Connection, Sign-posting Services (ICSS) market.
The PSA reviewed the consumer experience of ICSS over a period of 12 months and found consumer detriment is widespread.
The PSA is therefore proposing to amend the Code to:
- reduce detriment associated with consumer misunderstanding
- limit detriment caused by high call costs
- reduce the risk of forced cut-offs that result in consumer detriment.
The closing date for this consultation is 19 April 2023.
Read the consultation document .
To respond to this consultation, please use .
Update (24 July 2023):
Responses received to the consultation: