Purpose/Activity
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Lawful basis for processing including basis of legitimate interest
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To register you and/or your organisation as a new provider of phone-paid services and/or provide you with compliance advice or correspond with you in relation to your services.
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Public task
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To process your registration and request for compliance advice including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us.
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(a) Public task
(b) Necessary for our legitimate interests (to recover debts due to us)
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To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey.
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(a) Public task
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how consumers and other stakeholders use our services)
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To notify you about the progress of any complaint you have made and enable us to carry out enquiries and/or gather evidence for any related enquiries or investigation (e.g. by requesting records held about you from a phone-paid service provider). Where this involves the processing of sensitive data this will be with your explcicit consent.
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(a) Public task
(b) Consent in respect of personal data
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To analyse/collate information regarding certain characteristics/demographics of consumers who have complained to us, including any particular vulnerabilities/characteristics that may render them more susceptible to malpractice within the market and where relevant to refer to this information in any connected investigation or regulatory proceedings.
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(a) Consent, where this involves processing sensitive personal data
(b) Public task
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To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
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(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
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To deliver relevant website content to you and measure or understand the effectiveness of the content we serve to you.
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(a) Necessary for our legitimate interests (to study how stakeholders, including consumers, use our services, to develop them and to inform our website strategy)
(b) Public task
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To use data analytics to improve our website, products/services, consumer and industry relationships and experiences.
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(a) Necessary for our legitimate interests (to define types of users for our services, to keep our website updated and relevant and to inform our strategy)
(b) Public task
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To place or maintain your details on a mailing list in order to communicate industry news and regulatory updates to you.
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Consent
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To prepare and present regulatory enforcement cases to our Code Adjudication Tribunal (CAT) and to pursue and/or enforce compliance with any sanctions imposed by the CAT.
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(a) Public task
(b) Consent (where sensitive personal data is processed for this purpose)
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To compile and publish statistics showing information, for example the number of complaints we have received. This will not be in a form that identifies individuals.
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Public task
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To supply PSA due diligence risk assessment and control (DDRAC) reports in respect of both companies and individuals upon request.
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Public task
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To process and notify you about the progress of any prior permission application you have made.
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Public task
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To process any application you have made for employment with PSA.
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(a) Performance of contract
(b) Consent (where this involves collecting and processing diversity information or other sensitive personal data)
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To obtain stakeholder views on PSA's policy proposals in relation to its regulation of premium rate services.
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Public task
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To assist law enforcement agencies/regulatory bodies prevent crime and disorder/protect members of the public
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Necessary for our legitimate interests and other law enforcement agencies/regulatory bodies to protect consumers from harm
against dishonesty, seriously improper conduct or unfitness
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Disclosure of information (photographs) of various individuals involved with the regulatory measures taken by the organisation
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Necessary for our legitimate interests to provide participants in the regulation of the industry with information about various individuals involved in the regulation of the industry enabling collaboration and co-operation between those parties
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