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About us

We are the UK regulator for content, goods and services charged to a phone bill.

We are appointed by Ofcom to regulate phone-paid services in the UK.

Phone-paid services are the goods and services that you can buy by charging the cost to your phone bill or pre-pay account. They include charity donations by text, directory enquiries, voting on TV talent shows and in-app purchases. In law, phone-paid services are referred to as premium rate services.

Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence.

Our mission in the phone-paid services market is twofold:

  • to protect consumers from harm in the market
  • to further consumers' interests through encouraging competition, innovation and growth.

Governance

Phone-paid Services Authority is a non-profit making company limited by guarantee. Our Governance Statement explains how we are run.

We are appointed by Ofcom to regulate phone-paid services in the UK. Our Code of Practice is approved by Ofcom. Ofcom also approves our annual Business Plan and Budget. Our working agreement with Ofcom is set out in a Memorandum of Understanding.

We are a public body and an arms-length body of DCMS. Our working agreement with DCMS is set out in a Framework Document.

We are principally funded by a levy on the value of services provided, which is collected by network operators. Fines and administrative charges on providers who breach the PSA Code of Practice are held as retained funds and these are used to offset the amount of levy required annually.

The Board is accountable for the performance of the PSA and oversees the strategic direction of the organisation. Two sub-committees, a Resources Committee and an Audit Risk & Corporate Governance Committee, undertake specific delegated duties on behalf of the Board.

The PSA’s adjudicatory function is undertaken by the independent Code Adjudication Panel.

To bring together an overview of our policies, procedures, meetings of minutes, annual reports and financial information, we maintain a publication scheme.

Phone-paid Services Authority is a non-profit making company limited by guarantee. Registered office: 25th Floor, 40 Bank Street, E14 5NR. Registration No. 2398515 England.