About us

We are the UK regulator for content, goods and services charged to a phone bill. We act in the interests of consumers.

Phone-paid services are the goods and services that can be bought by charging the cost to the phone bill or pre-pay account. They include charity donations by text, music streaming, broadcast competitions, directory enquiries, voting on TV talent shows and in-app purchases. In law, phone-paid services are referred to as premium rate services (PRS).

We build consumer trust in phone-paid services and ensure they are well-served through supporting a healthy market that is innovative and competitive.  We do this by:

  • establishing standards for the phone-paid services industry
  • verifying and supervising organisations and services operating in the market
  • gathering intelligence about the market and individual services
  • engaging closely with all stakeholders 
  • enforcing our Code of Practice
  • delivering organisational excellence.

Our strategic purpose in full can be accessed here.


Governance

Phone-paid Services Authority is a non-profit making company limited by guarantee. Our Governance statement explains how we are run.

We are appointed by Ofcom to regulate phone-paid services in the UK. Our Code of Practice is approved by Ofcom. Ofcom also approves our annual Business Plan and Budget. Our working agreement with Ofcom is set out in a Memorandum of Understanding.

We are a public body and an arms-length body of DCMS. Our working agreement with DCMS is set out in a Framework Document.

We are principally funded by a levy on the value of services provided, which is collected by network operators. Fines and administrative charges on providers who breach the PSA Code of Practice are held as retained funds and these are used to offset the amount of levy required annually.

The Board is accountable for the performance of the PSA and oversees the strategic direction of the organisation. Two sub-committees, a Resources Committee and an Audit Risk & Corporate Governance Committee, undertake specific delegated duties on behalf of the Board.

The PSA’s adjudicatory function is undertaken by the independent Code Adjudication Panel.

To bring together an overview of our policies, procedures, meetings of minutes, annual reports and financial information, we maintain a publication scheme.

Phone-paid Services Authority is a non-profit making company limited by guarantee. Registered office: 25th Floor, 40 Bank Street, E14 5NR. Registration No. 2398515 England.

Our inclusive culture pledge

The Phone-paid Services Authority is committed to achieving and respecting equality, diversity and inclusion in everything it does. In 2021 we will be carrying out an organisational change programme to ensure that our people, processes, values and culture are best able to deliver our new approach to regulation both now and in the future. We pledge to build Equality, Diversity and Inclusion into this programme of work so that it is at the heart of what we do and fully embedded in our organisational values and ways of working. 

EW Pledge PSA