Report an issue
If you have experienced problems with a phone-paid service, you can report it to us here. We check every issue that you report to us and take action when we need to. The information which you give us can help us to identify problems in the phone-paid services market.
However, please note that we are a regulator, not an ombudsman. If you are looking for a refund, we’d recommend contacting the service provider first. We aren’t here to take up individual cases or pursue refunds unless they have been ordered by our Tribunal.
If you would like to speak to one of our contact assessment agents directly, please see here.
The PSA usually does not require special category personal data such as an individual’s racial or ethnic origin, health, sex life or orientation, religious or philosophical beliefs, to progress issues with phone-paid services and so any data of this type that is submitted will be deleted. This is because we are under a legal obligation to only process personal data that is necessary for the carrying out of our enquires/investigations. Where we do require such data, we will contact you to provide us with explicit consent.