27 February 2020
The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The...
13 January 2020
The guidance seeks to ensure consumers are refunded quickly, easy and conveniently.
16 December 2019
We expect the phone-paid services market will continue its transition into a new landscape for consumers. The business plan sets out the work we are planning in 2020/21,...
29 August 2019
Consumer market research was required to assist the PSA in better understanding consumer expectations and experiences when seeking a refund in the phone-paid services market.
20 August 2019
The Annual Market Review provides an overview of the size of the phone-paid services market in the UK for 2018–2019, a discussion of the key market drivers, as well as an...
14 August 2019
The Phone-paid Services Authority (PSA) is consulting on new General Guidance for Consent to Charge mechanics within the phone-paid services industry.
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