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  2. Research and consultations

Research and Consultations

Consultation on PSA Guidance on refunds
Consultations

13 January 2020

The guidance seeks to ensure consumers are refunded quickly, easy and conveniently.
Consultation on the Business Plan and Budget 2020/21
Consultations

16 December 2019

We expect the phone-paid services market will continue its transition into a new landscape for consumers. The business plan sets out the work we are planning in 2020/21,...
Futuresight research on refunds
Research

29 August 2019

Consumer market research was required to assist the PSA in better understanding consumer expectations and experiences when seeking a refund in the phone-paid services market.

Annual Market Review 2018/19
Research

20 August 2019

The Annual Market Review provides an overview of the size of the phone-paid services market in the UK for 2018–2019, a discussion of the key market drivers, as well as an...
Consultation on revised guidance on Consent to Charge
Consultations

14 August 2019

The Phone-paid Services Authority (PSA) is consulting on new General Guidance for Consent to Charge mechanics within the phone-paid services industry.

Consultation on changes to regulatory framework for ICSS
Consultations

29 April 2019

The proposals are intended to improve the information about these services that is given to consumers, both in search results and on service websites, to make it clearer that...
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