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  2. Research and consultations

Research and Consultations

Consultation on the Business Plan and Budget 2021/22
Consultations

10 December 2020

We aim to build consumer trust in phone-paid services and ensure they are well-served through supporting a healthy market that is innovative and competitive. In pursuit of this,...

Report on consumer vulnerability
Research

26 August 2020

As set out in the PSA’s Business Plan and Budget for 2020/21, at the end of 2019, the PSA commissioned a report on consumer vulnerability.

Annual Market Review 2019/20
Research

13 August 2020

Conducted for us by Analysys Mason, the Annual Market Review 2019/20 (AMR) provides an overview of the phone-paid services market, including size, key trends and consumers’...

Code 15 Discussion Document
Consultations

27 February 2020

The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The...

Consultation on PSA Guidance on refunds
Consultations

13 January 2020

The guidance seeks to ensure consumers are refunded quickly, easy and conveniently.

Consultation on the Business Plan and Budget 2020/21
Consultations

16 December 2019

We expect the phone-paid services market will continue its transition into a new landscape for consumers. The business plan sets out the work we are planning in 2020/21,...

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