Research and consultations

Annual Market Review 2017/18

25 September 2018

The Annual Market Review is a comprehensive study of the phone-paid services market, looking at market trends and consumer engagement across 48 service types.

Subscriptions call for inputs

Consultations

6 September 2018

The PSA is reviewing its regulation of phone-paid services offered on a subscription basis and has issued a Call for Inputs.

Consultation on Updates to the Digital Marketing Guidance and Annexes

Consultations

17 August 2018

We are consulting on a new Annex to the existing Digital Marketing and Promotions General Guidance Note.

Consultation on new Special conditions for Directory Enquiry Services

Consultations

13 June 2018

We are consulting on introducing two new Special conditions for Directory Enquiry services. This follows a review of the sector that we launched alongside Ofcom in May last...

Consultation on amendments to Notice of Specified Charges and Durations of Calls

Consultations

7 June 2018

Recent changes to UK law have introduced maximum spending caps - per individual transaction and for accumulated transactions per month - for phone-paid transactions, which are...

Consumer behaviour and ICSS exploring how consumers respond to ICSS

Research

24 April 2018

This research focuses on Type 1 call connection services. However, the conclusions and recommendations may have utility for all ICSS and more broadly for phone-paid services.

Research and Consultations

Annual Market Review 2017/18

Subscriptions call for inputs

Consultation on Updates to the Digital Marketing Guidance and Annexes

Consultation on new Special conditions for Directory Enquiry Services

Consultation on amendments to Notice of Specified Charges and Durations of Calls

Consumer behaviour and ICSS exploring how consumers respond to ICSS