8 April 2021
We will be formally consulting on this draft Code until 5 July.
10 December 2020
We aim to build consumer trust in phone-paid services and ensure they are well-served through supporting a healthy market that is innovative and competitive. In pursuit of this,...
26 August 2020
As set out in the PSA’s Business Plan and Budget for 2020/21, at the end of 2019, the PSA commissioned a report on consumer vulnerability.
13 August 2020
Conducted for us by Analysys Mason, the Annual Market Review 2019/20 (AMR) provides an overview of the phone-paid services market, including size, key trends and consumers’...
27 February 2020
The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The...
13 January 2020
The guidance seeks to ensure consumers are refunded quickly, easy and conveniently.
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