26 August 2020
As set out in the PSA’s Business Plan and Budget for 2020/21, at the end of 2019, the PSA commissioned a report on consumer vulnerability.
13 August 2020
Conducted for us by Analysys Mason, the Annual Market Review 2019/20 (AMR) provides an overview of the phone-paid services market, including size, key trends and consumers’...
27 February 2020
The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The...
13 January 2020
The guidance seeks to ensure consumers are refunded quickly, easy and conveniently.
16 December 2019
We expect the phone-paid services market will continue its transition into a new landscape for consumers. The business plan sets out the work we are planning in 2020/21,...
29 August 2019
Consumer market research was required to assist the PSA in better understanding consumer expectations and experiences when seeking a refund in the phone-paid services market.
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