Publication Scheme

In compliance with recommended best practice, the PSA has produced and maintains a publication scheme which covers policies, procedures, meetings of minutes, annual reports and financial information.

1. Who we are and what we do

• About us and governance
• PSA organisational chart

• Board and meeting minutes
• Code Adjudication Panel
• Industry Liaison Panel and meeting minutes
• Contact us

2. What we spend and how we spend it

• Business Plan and Budget 2019/20
• Statement on administrative charges incurred during investigations (these were issued in April 2015, but they are still current)
• Annual reports

3. What our priorities are and how we are doing

• Strategic purpose
• Annual and Quarterly operational reports

4. How we make decisions 

• Consultations
• Are you being investigated

5. Our policies and procedures

For consumers:

• Service checker
• I've been charged, what next?
• Report an issue
• Phonebrain

For business:

• New to the industry? Here's how to get started
• Existing provider? Stay compliant
• Code Guidance and compliance
• Does my service benefit from an exemption?
• Are you being investigated?
• Procedure for dealing with complaints about the PSA
• Whistleblowing
• GDPR

6. Lists and registers

• Tribunal adjudications
• Prohibitions
• Companies House

7. The services we offer

• Why have I been charged
• What are phone-paid services
• News, events and blog posts