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Complaints about us & whistleblowing

Who can complain?
For example, a consumer who had complained to Phone-paid Services Authority about a phone-paid service and thought that we had misunderstood a significant part of the original complaint could use this process. A service provider that thought we had not followed our own published procedures could also complain.

Who will review the complaints?
Independent Lay Assessor Emma Boothroyd. Emma Boothroyd is completely independent of the Phone-paid Services Authority. She has over 16 years’ experience in legal work, with a strong background in regulatory law and consumer protection. After practicing as a qualified Solicitor and Barrister in employment law, family law, crime and personal injury, Emma then worked as an adviser and adjudicator for the Solicitors Regulation Authority. She was a member of Phone-paid Services Authority’s Code Compliance Panel between 2008 and 2013.  Emma’s other work includes roles with the Council for Licensed Conveyancers, the Nursing and Midwifery Council (Fitness to Practise), the Financial Ombudsman, the Police misconduct Panel for three forces in Wales and the General Medical Council.

How to complain
Please see this guide for full details on how to complain about us.