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We regulate an exciting industry that is driven by rapid changes in technologies and business models. If you like challenges and constant learning then Phone-paid Services Authority may be the right organisation for you.

To find out more about working for us and to sign up to our job alerts, go to our recruitment website.

We believe that the commitment and initiative of each individual member of staff is crucial to our success as an organisation. We value your contributions by offering:

  • 25 days annual leave
  • flexible hours of work
  • life assurance
  • pension scheme
  • choice of private medical health care schemes
  • buying and selling holiday scheme
  • enhanced family friendly policies
  • season ticket loans
  • cycle to work scheme
  • childcare vouchers
  • employee assistance programme
  • staff recommendation scheme
  • Gymflex

Current vacancies


We are currently recruiting for:

  • Service Information Officer
  • Head of Investigations and Enforcement
Service Information Officer

The role
We have an exciting opportunity for someone inquisitive and proactive, with strong administrative skills, to join our small dynamic team.  

In this role, you’ll gather information about phone-paid services to enhance our understanding of how each service operates. You’ll use your initiative, as well as effective use of questioning techniques and evidence gathering skills to collate information from a variety of sources including:

  • from consumers
  • carrying out monitoring on services (including telephone-based mystery shopping)
  • from our internal databases
  • through contact with the providers of the service, or
  • though contacting any other relevant body.

Where appropriate, you’ll provide signposting and consumer education about our role as a regulator, or the operation of phone-paid services more generally.  

Keeping appropriate records of all contacts with stakeholders, details of mystery shopping and other monitoring is essential. You’ll therefore need to be adept at using databases as well as have a keen eye for detail.  

You can find more details in the full job description.

The person
We’re looking for a people-person with excellent communication skills who can communicate clearly and effectively either face-to-face, over-the-phone, via email and online. You’ll also need to feel comfortable writing up brief reports to document any monitoring you carry out.  

The successful candidate will also be a team player, who understands that by sharing knowledge and working together we can all achieve more.

As you’ll be working on several different workstreams, you’ll need to be good at multi-tasking and be able to manage your workload effectively.  

You’ll need to be computer and mobile literate as well as have a good working knowledge of all standard Microsoft Office applications.

To apply
If this sounds like you, then we’d love to hear from you. Please apply on our online recruitment site here.

The closing date for applications is Monday 17 December 2018.    

If you have any questions about the role, please feel free to contact Laura or Angela in our recruitment team at recruitment@psauthority.org.uk.

Head of Investigations and Enforcement

The role
We have an exciting opportunity for someone to join our small and dynamic team as Head of Investigations and Enforcement. In this role, you’ll oversee and manage of all investigative and enforcement work carried out by our team of eight Executives. You’ll work with the Leadership and your Management Team colleagues to develop and maintain an enforcement strategy to ensure the effective enforcement of the Code of Practice (both through formal and informal initiatives). You’ll also manage the case prioritisation and allocation process in line with our current enforcement strategy.

As member of the Management Team, you’ll also contribute to the organisations business planning process, typically planning up to eighteen months in advance. Staying abreast of developments and trends in the Market, you’ll ensure that new knowledge and skills are shared with the wider organisation and embedded into your team to facilitate continuous improvement and optimise ways of working.

This role has come about as our current Head of Investigations & Enforcement is retiring next year and to ensure a smooth transition we’d like to find someone able have a full handover before he leaves in June 2019. We are therefore ideally looking for someone to take up the role by early May 2019.

You can find more information about the role in the full job description.

The person
The successful candidate will have at least five years investigative experience working in a strategic management role. Significant experience of working in or with prosecutorial, regulatory or other adjudicatory agencies or bodies in the bringing of cases against organisations and/or individuals is also essential. You’ll need to have advanced skills in intelligence gathering, investigation and evidence analysis, and be confident in coaching others in these areas too. You’ll also need to demonstrate effective judgement, complex problem solving, and rapid decision making based on critical analysis of large amounts of evidence and data. 

Good people management and personal leadership skills are key. The successful candidate will be a role model for our values and behaviours, and lead by example encouraging the right attitudes in others. As part of the Management Team, the successful candidate will proactively contribute to discussions, challenge where appropriate and influence upwards with ease.  Strong communication and relationship management skills are also important, and you’ll need to demonstrate that you are able to network, and influence/negotiate to achieve win-win situations. 

To apply
If this sounds like you, then we’d love to hear from you. Please apply on our online recruitment site here.

The closing date for applications is Monday 12pm, Monday 7 January 2019.    

If you have any questions about the role, please feel free to contact Laura or Angela in our recruitment team at recruitment@psauthority.org.uk.

Next steps
We have a two-stage selection process for this role:

1st stage:

  • First competency-based interview with our Head of HR and General Counsel
  • Verbal reasoning psychometric test.

2nd stage:   

  • Second competency-based interview with our General Counsel and Chief Executive Officer
  • Presentation, for which you will be given a brief and asked to prepare for in advance.

1st stage interviews are scheduled to take place between 11-15 January 2019 and 2nd Stage interviews between 23-25 January 2019.  

Please make us aware on your application if you are unable to attend interviews on these days.