Under the Code of Practice we may issue or amend non-binding compliance advice concerning any provisions of the Code. These compliance updates should be considered when determining whether your services or your clients’ services are compliant with the Code.
Spend Reminders and legacy subscription services (07/11/2019)
Information, Connection and Signposting Services (19/12/2018)
Android malware (12/04/2018)
Guidance on the retention of data (19/09/2019)
Direct buy advertising (24/01/2018)
Implementation notice (15/12/2016)
Complaint volumes (11/10/2016)
Clarity of information to be provided to consumers via text messages following mobile number entry into online promotions (06/02/2017)
Adequacy of information provided to consumers prior to entering a contract or obligation to pay - Consumer Contract Regulations (02/06/2015)
Compliance Update Any Question Answered AQA Services (01/07/2015)
Directory Enquiry (DQ) services (03/04/2014)
Potential breach of the Consumer Protection from Unfair Trading Regulations 2008 by competitions, prize draws, and/ or repeat download services that carry a repeat charge (10/09/2013)
Statement on the regulation of Payforit (29/05/2013)
Provision of illegal music downloads using premium rate service billing (02/11/2011)