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Code, guidance and compliance


Live chat
Promoting premium rate services
Live entertainment Special conditions
Enabling consumer spend control
Avoidance of undue delay
Factsheet 1 - Setting up a Live service
Factsheet 2 - Introductory messages for Live messages
Factsheet 3 - Explaining Special conditions for Live services
Annex to Factsheets on Live services
Notice of specified service charges and durations of calls

Psychic service
Promoting premium rate services
Live Entertainment Special conditions
Enabling consumer spend control
Avoidance of undue delay
Factsheet 1 - Setting up a Live service
Factsheet 2 - Introductory messages for Live messages
Factsheet 3 - Explaining Special conditions for Live services
Annex to Factsheets on Live services
Notice of specified service charges and durations of calls

Advice service

Subscriptions

Charitable donations

In-app purchases

Competitions

Gambling


Information and Directory Enquiry services

Call routing

 

Virtual chat & dating services

 

Mobile & digital content

 

General guidance

Advice services
App based payments
Avoidance of undue delay
Children's services
Competitions and other games with prizes
Complaint handling
Consent to charge
Credit broking
Definitions
Digital marketing
Due diligence, risk assessment and control
Directory enquiry services
Employment services
Enabling consumer spend control
Lower cost services
Method of exit
Promoting premium rate services
Privacy
Subscription services
Virtual chat services
Vulnerability