We are the UK regulator for content, goods and services charged to a phone bill.

Code, guidance and compliance

Code 15 is the PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with.

Code 15 introduces a new approach to regulation by:

  • raising expectations in the market by replacing outcomes with regulatory Standards
  • focusing on the prevention of harm rather than cure
  • being simpler to implement and comply with.

Code 15 came into force on 5 April 2022. 

Download Code 15 (PDF) or access the interactive version

Data retention notice applies to all providers and covers the types of information that are necessary to retain, and the time periods for which such information should be retained, in order to resolve consumer enquiries and complaints and enable effective supervision and/or engagement and enforcement.

Number ranges regulated by PSA

Code 15 Procedures provide both transparency and clarity about the processes and criteria that we will adopt, undertake and/or apply in relation to our core regulatory functions as set out in the Code.

14th Code of Practice

Number ranges regulated by the PSA

Notice of specified charges and durations of calls

Supporting Procedures

Guidance:

Live chat

 

Psychic service

 

Advice service

 

Subscription services

 

Charitable donations

 

In-app purchases

 

Competitions

 

Gambling

 

Information and Directory Enquiry services

 

Call routing


Virtual chat & dating services


Mobile & digital content

 

General guidance

 

Special Conditions:

Special conditions are applied to certain types of phone-paid services where there may be an increased risk of consumer harm or offence to the public. 

Special conditions for Broadcast PRS services

Special conditions for Call TV Quiz services

Special conditions for Credit Broking services

Special conditions for Directory Enquiries services

Special conditions for Information, Connection and Signposting services (ICSS)

Special conditions for Live Entertainment and Chat services

Special conditions for Online Adult services

Special conditions for Online Competition services

Special conditions for Pay Per View services

Special conditions for Professional services

Special conditions for Recurring Donation services

Special conditions for Remote Gambling services

Special conditions for Society Lotteries services

Special conditions for Subscription services

 

ARCHIVED 13th Code of Practice