What are phone-paid services?
Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.
Big brands like Apple, Google, Spotify, Sony, ITV, Heart, Capital FM, Children in Need and Comic Relief all offer services you can pay for through your phone bill.
Don't ignore texts from companies that have charged you
Service providers like Apple, Google or Spotify are required to inform you of any charges. These messages aren't spam!
It's important to read them and understand them. Also bear in mind: you can text the service provider to stop charges, but don't just hit reply. Text 'STOP ALL' to the number which they have given you.
There are many different types of phone-paid services and the PSA’s rules require that the cost of the service, and how the service works, are clear. Here's a quick guide to what phone-paid services are and how they work: