We are the UK regulator for content, goods and services charged to a phone bill.

PSA launches 2021/22 business plan and budget

29 March 2021

The plan and budget have been approved by Ofcom, following public consultation.

The Phone-paid Services Authority (PSA) today publishes its business plan and budget for 2021/22, and our final statement

The business plan sets out our key priority for the year: developing and beginning to implement a new Code of Practice. Our new Code will introduce standards in place of outcomes, focus on the prevention of harm rather than cure and be simpler to implement and comply with.   
The PSA budget to be funded by the industry levy is £3,878,290, which based on the expected size of the market will mean the unadjusted levy rate is 0.83%. In recent years this rate has fallen to a broadly consistent level, reflecting the real terms savings in the PSA budget and growth in the market since 2015/16. 

A full formal consultation process was undertaken between 10 December 2020 and 21 January 2021. The consultation comments received can be viewed here:

Action 4


Phone-paid Services Consumer Group