We are the UK regulator for content, goods and services charged to a phone bill.

ICSS thematic review: summary findings

02 February 2023

We are today publishing summary findings from the Information, Connection and Sign-posting Services (ICSS) thematic review.

The thematic review was launched in July 2022 and covered the period 1 July 2021 – 30 June 2022.

This report details the review rationale, methodology, key findings and proposed next steps: ICSS thematic review: summary findings.