Publication Scheme

Categories of information provided under the PSA's Publication Scheme

The broad topics into which we have grouped the information we provide in our Scheme are:

Who we are and what we do

1. Our organisation

• Current vacancies
• Contact details

2. Boards, Committees and minutes  

• Our Board and sub-committees  
• Board minutes  
• The Code Adjudication Panel  
• Industry Liaison Panel

3. Regulatory rules, guidance and compliance updates

• Communications Act 2003
• Guidance and Compliance for the 14th Code of Practice

What we spend and how we spend it

4. Budgetary and financial statements

• Funding arrangements  
• Phone-paid Services Authority's responses to external consultations  
• Statement on our funding levy  
• Statement on administrative charges incurred during investigations  

What our priorities are and how we are doing

5. Plans and priorities

6. Performance

• Annual Reports  
• Operational reports by financial quarter

7. 

How we make decisions

8.  Consultations

9. Enforcement action

• If we investigate your service  
• Code 14 Supporting Procedures 
• Tribunal decisions  
• List of providers with services suspended by Phone-paid Services Authority for non-compliance  
• List of providers subject to further sanctions by a Tribunal for non-compliance  
• List of providers and associated individuals prohibited from involvement in phone-paid services by Tribunal

Our policies and procedures

10. Our procedures

• Setting up a phone-paid service  
• Registration with Phone-paid Services Authority and payment of fees  
• Procedure for dealing with complaints about Phone-paid Services Authority

The services we offer

11. Services for organisations

• Registration Scheme  
• Due diligence checks  
• Compliance advice

12. Services for members of the public

• Consumer advice  
• Enquiries  
• PhoneBrain

13.  News and events

Additional information

14. Equality and diversity

15.  Privacy Policy

Can’t find what you’re looking for?

Many visitors to our site find the search engine (on the top right of every page) helpful. If you still can’t find what you’re looking for, or if you require information in hard copy form, please contact us .