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Customer Service Helplines (UK) Ltd

Publication Date
3 March 2011
Case Reference
01305
Procedure
Track 2
Adjudicated Party
Customer Service Helplines (UK) Ltd
Service Type
Tribunal's final assessment
Significant
Sanctions
Code 11 para 8.9.2a - Remedy the breach
Code 11 para 8.9.2d - Fine
Code 11 para 8.9.2b - Formal reprimand
Code 11 - refunds
Breaches raised
Code 11 5.4.1 (a) Fairness
Code 11 5.7.2 Pricing information
Summary