Adjudication
- Publication Date
- 21 November 2017
- Case Reference
- 117560
- Procedure
- Track 2
- Adjudicated Party
- Cellso Ltd
- Service Type
- Video
- Tribunal's final assessment
- Very Serious
- Sanctions
- 4.8.3 (b) Sanctions
4.8.3 (e) Sanctions
4.8.3 (g) Sanctions
4.8.3 (d) Sanctions
4.8.3 (i) Sanctions - Breaches raised
- Code 14 2.3.3 Fairness
- Summary
-
The PSA had received 151 complaints from consumers about an adult video subscription service provided by the Level 2 provider Cellso Ltd (“the Level 2 provider”).
The Executive raised a potential breach of the PSA Code of Practice (13th and 14th editions): paragraph 2.3.3 – consent to charge.
The Tribunal upheld the breach and found that it was “very serious”.
It imposed the following sanctions:
- a formal reprimand
- a prohibition on Cellso Ltd. from involvement in premium rate services for a period of 5 years
- a barring of access to the service for 5 years
- a fine of £250,000 and
- a requirement to made a general refund to consumers.
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