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Adjudication

Publication Date
21 November 2017
Case Reference
11756
Procedure
Track 2
Adjudicated Party
Cellso Ltd
Service Type
Video
Tribunal's final assessment
Very Serious
Sanctions
4.8.3 (b) Sanctions
4.8.3 (e) Sanctions
4.8.3 (g) Sanctions
4.8.3 (d) Sanctions
4.8.3 (i) Sanctions
Breaches raised
Code 14 2.3.3 Fairness
Summary

The PSA had received 151 complaints from consumers about an adult video subscription service provided by the Level 2 provider Cellso Ltd (“the Level 2 provider”).

The Executive raised a potential breach of the PSA Code of Practice (13th and 14th editions): paragraph 2.3.3 – consent to charge.

The Tribunal upheld the breach and found that it was “very serious”.

It imposed the following sanctions:

- a formal reprimand

- a prohibition on Cellso Ltd. from involvement in premium rate services for a period of 5 years

- a barring of access to the service for 5 years

- a fine of £250,000 and

- a requirement to made a general refund to consumers.

Click here to view the Adjudication decision