Halak Online Ltd

Publication Date
8 February 2019
Case Reference
Track 2
Adjudicated Party
Halak Online Ltd
Service Type
Tribunal's final assessment
Very Serious
4.8.3 (b) Sanctions
4.8.3 (d) Sanctions
4.8.3 (g) Sanctions
Breaches raised
Code 14 4.8.6 (b) Sanctions
Code 14 4.11.2 Non-payment of administrative charge

The case concerned non-payment of financial sanctions and administrative charges imposed by an earlier Tribunal (case reference: 137924). The case, heard on 7 June 2018, concerned an Information, Connection and Signposting Service operated by Halak Online Ltd (the “Level 2 provider”). The Network operator for the Service was Dynamic Mobile Billing Ltd (the “Network operator”).

The Executive had received 3 complaints concerning the Service between 16 September 2017 and 29 November 2017. No additional complaints had been received since the Tribunal of 7 June 2018.

The Service was a ‘call connection’ service that offered connection to organisations sought by consumers. In addition, the Service offered consumers the option of downloading a recording of their phone call.

Considering all the circumstances of the case, the Tribunal decided to impose the following sanctions:

  • a formal reprimand
  • a fine of £250,000, comprised of £200,000 for the breach of paragraph 4.8.6 (b) of the Code and £50,000 for the breach of paragraph 4.11.2 (b) of the Code
  • that the Level 2 provider be prohibited from having any involvement in any current or future PRS operated on a number or number range within the PSA’s regulatory remit for a period of 5 years or until all sanctions imposed by the Tribunal of 7 June 2018 have been complied with, whichever is the later.

Administrative charge recommendation: 100%