What's on my bill? Is it a phone-paid service?
Although charges will appear on the bill produced by your phone network operator, it probably won't be them that has charged you for the phone-paid service.
At the PSA, we refer to the companies that bill you for content, goods or services through your phone bill as service providers.
The service providers may appear on your bill as a number. Use our Service Checker to find out who charged you and contact them about the charge. They may also appear as the name of the service or, alternatively, the charge may be listed as the payment platform, such as Payforit.
Here's what to look out for on your bill:
- SMS short codes - Mobile text short codes are usually 5 or 6 digits long and start 5, 6, or 7. You can use them for purchasing content in-app, donating to charity, or entering competitions. The charge will usually be applied to your phone bill after texting the number.
- Charge-to-mobile - Also known as operator billing, or Direct Carrier Billing. This is when a third-party payment mechanism is used to add a charge to your phone bill or pay-as-you go credit. Examples of this include Payforit and Google Play.
- Payforit - Payforit is a payment platform operated by the mobile networks. It allows users to easily and conveniently charge content like video, game and app features to their phone bill. Payforit charges can appear on your bill as ‘Payforit’, the name of the service, or a number.
- Google Play - Google Play is Google and Android’s official app store and content portal. It allows users to pay for apps and in-app content seamlessly. The charge will show on your phone bill in a variety of different ways.
- Fixed line numbers - There are a range of premium rate number lines regulated by the PSA. These include 118 numbers which are for directory enquiries. 09 and 087 numbers are also billed at premium rates and are frequently used for customer helplines, information and chat lines, and competitions or TV voting.