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Upcoming seminars

7 May 2015, 2.00pm

June seminars 

As we are approaching the launch of the 13th Code of Practice, we have organised a series of seminars to help you understand the changes involved and what you need to do to prepare for the new Code of Practice across the industry.

To sign up please email us at seminars@phonepayplus.org.uk specifying which seminar(s) you'd like to attend. Please note that due to expected high demand, we are limiting space to one participant per organisation per seminar. Attendance is on a first come first served basis.

All three seminars will be held at the Phonepayplus office on the following dates, each lasting around 2 hours:

27th May 2015 (2pm) DDRAC seminar
This seminar will focus on Due Diligence, Risk Assessment and Control (DDRAC) and how strong DDRAC will assist with the enforcement of the new Code and improving compliance standards across industry.

Update: Thank you to all the participants that attended this seminar, you can now download the presentation of the DDRAC seminar.

24th June 2015 (2pm) Special conditions seminar
This seminar will help PRS providers understand how these Special conditions will take effect, and be enforced under the new Code.

Update: Thank you to all the participants that attended this seminar, you can now download the presentation of the Special conditions seminar.

15th July 2015 (2pm) Consumer vulnerability, complaint handling requirements & refund sanctions seminar
This seminar will cover all other changes to the current Code, such as protection against consumer vulnerability and customer care requirements including a look at the new Complaint Handling guidance.

Update: Thank you to all the participants that attended this seminar, you can now download the presentation of the Special conditions seminar.