PhonepayPlus publishes Strategic Plan for the next three years

16 June 2011


PhonepayPlus, the UK regulator for premium rates services, today published its Strategic Plan for 2011/14.

The regulator’s Strategic Plan for the next three years builds on the successful delivery of objectives set in the Strategic Plan 2008/11. It aims to consolidate the shift to more proactive regulation that pre-empts and prevents consumer problems and encourages compliance.

The new Strategic Plan for 2011/14 has the successful implementation of the new Code of Practice and industry-wide Registration Scheme as a key objective. The Plan also identifies the strategic use of monitoring and intelligence gathering, and working with the industry to pre-empt and prevent consumer harm through greater compliance with the Code of Practice, as critical over the next period of development in regulation.

Paul Whiteing, PhonepayPlus’ Chief Executive, said:

“We have worked hard over the last three years to achieve the challenging objectives we set ourselves in the Strategic Plan 2008/10. I am proud to say that we delivered on those objectives, providing effective and proportionate regulation to the PRS industry that has seen consumer complaints fall by 77% over two years.

“However, we do not intend to rest on our laurels and the Strategic Plan 2011/14 sets equally, if not more, challenging objectives for us, driving us to provide the most effective, best value-for-money regulation for both consumers and industry in a rapidly evolving UK digital economy.”

Click here to view the Strategic Plan for 2011/14 .