We are the UK regulator for content, goods and services charged to a phone bill.

Update on the Investigations and Sanctions Procedure

03 July 2015

Following the launch of the 13th PhonepayPlus Code of Practice on 1 July 2015, PhonepayPlus are today publishing an updated version of our Investigations and Sanctions Procedure.

This edition of our Investigations and Sanctions Procedure has been updated in order to reflect the revised provisions of the 13th Code, such as changes to Code rules 4.5.1 and 4.5.2  (the Emergency Procedure) and the introduction of Special Conditions.

This document, which describes how we carry out investigations, the procedures we use, and how the Tribunal determines sanctions where breaches of the Code are found, will assist providers and network operators to understand and have confidence in our processes and the basis on which sanctions and fines where appropriate are being levied.   

We continue to welcome feedback from all stakeholders on our procedures, and in particular their clarity, to help us do our best to communicate our enforcement processes to our stakeholders.

Here you can access the updated version of the Investigations and Sanctions Procedure.