We are the UK regulator for content, goods and services charged to a phone bill.

PhonepayPlus publishes Vulnerability Guidance consultation

23 March 2016

Today we are publishing a public consultation on vulnerability guidance. The consultation runs until Wednesday 18 May 2016.

The proposed Guidance is intended to:

  • Assist providers to interpret the Code and remain compliant with it
  • Assist providers to proactively ensure they mitigate any risks of taking unfair advantage of vulnerable consumers
  • Contribute to building trust in the market
  • Define who is likely to be considered as vulnerable consumers by detailing some of the characteristics and circumstances that may lead to a situation of vulnerability

The Guidance Development Consultation document can be found here.
We invite all stakeholders to consider the proposed Vulnerability Guidance. Responses should be submitted by email to Jonathan Levack jlevack@phonepayplus.org.uk by 18 May 2016.
More details on responding are available on page 6 of the consultation document.

Copies can also be sent by mail to:
Jonathan Levack
25th Floor, 40 Bank Street
Canary Wharf
London E14 5NR