We are the UK regulator for content, goods and services charged to a phone bill.

PSA publish statement on proposals to enhance the effectiveness of sanctions

18 July 2017

Today we have published our final statement on proposals to enhance the effectiveness of sanctions. In March, we launched a consultation on our proposals, reviewing whether our current approach to sanctioning is sufficiently robust to deter providers from non-compliance.

Following this review and feedback received, we have decided to adopt the proposals outlined in the consultation.

The main changes include:

  • a revised process for imposing fine sanctions
  • setting out revenue considerations in adjudication reports
  • establishing severity levels for Code breaches
  • determining severity and initial sanctions for each Code breach and assessing any mitigating and aggravating factors in final sanctioning.

The changes do not alter our powers. They set out how we intend to make better use of them and to clarify where we think greater transparency is needed.

The majority of providers offering compliant services will be unaffected by these changes as the changes are only likely to impact providers subject to enforcement action.

Further detail is available in our final statement following consultation.

The updated Supporting Procedures is available here.

Further background information about the review can be found in our Effective sanctioning blog post.