PSA fines subscription service £170,000 and bans it from market after it failed to handle customers’ complaints properly
29 January 2020
Tribunal found Unicate’s conduct “demonstrated a fundamental disregard” for phone-paid services regulation.
The Phone-paid Services Authority (PSA) has fined and banned Unicate Ltd, which ran a subscription alert service, from the market for a minimum of two years after it committed three regulatory breaches.
The Tribunal found that:
• Unicate’s complaints handling procedure wasn’t good enough
• it did not properly obtain consumers’ consent to charge them
• it failed to disclose information to the PSA when requested to do so.
The Tribunal said that Unicate made an estimated £103,109 from these regulatory breaches.
The Tribunal has also issued a General Refunds sanction, which means any affected consumer may claim a refund.
You can read the Tribunal’s decision in full here.
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