Chargeable texts sent to consumers in error on shortcode 79050

13 January 2021

We have been informed of an issue that affected a large number of O2 and Three customers over the Christmas period.

Affected consumers were sent a text message from the shortcode 79050 in error. The text was charged at £3. We are looking into the issue.  

It has been reported to us that affected consumers have been contacted with the offer of a refund. If you believe you have been affected, you may also contact the provider on 0344 745 1791 or email

You can also report your issue to us here, which will help us look into the issue.