Chargeable texts sent to consumers in error on shortcode 79050

13 January 2021

We have been informed of an issue that affected a large number of O2 and Three customers over the Christmas period.

Affected consumers were sent a text message from the shortcode 79050 in error. The text was charged at £3. We are looking into the issue.  

It has been reported to us that affected consumers have been contacted with the offer of a refund. If you believe you have been affected, you may also contact the provider on 0344 745 1791 or email enquiries@mcomltd.com

You can also report your issue to us here, which will help us look into the issue.