We are the UK regulator for content, goods and services charged to a phone bill.

The PSA publishes Annual report for 2022/23

07 December 2023

The PSA has published its Annual report for the 2022/23 financial year, which details the PSA’s activities regulating the phone-paid services market.

In 2022/23 we embedded the 15th Code of Practice, supported the transition of regulation to Ofcom, brought five cases to Tribunal who issued £1.9m worth of fines and saw the number of consumer complaints fall to the lowest level recorded.
Read the annual report in full.