PSA fines and bans ICSS provider from the market
The Phone-paid Services Authority has fined Heidi Corkhill trading as Call Support £1.15m and prohibited the merchant from operating in the market for one year.
Heidi Corkhill trading as Call Support operated ICSS, connecting to a variety of organisations including HMRC, DVLA, EON and DWP. The PSA received over 160 complaints about the service.
The service and provider were found to be in breach of five Code provisions, including rules relating to fairness, pricing, providing a misleading service and complaint handling.