Adjudication

Publication Date: 25 September 2008
Case Reference: 01817
Procedure: Track 2
Adjudicated Party: Transact Group Ltd
Service Type
Tribunal's final assessment: Serious
Sanctions: Code 11 para 8.9.2d - Fine
Code 11 - refunds
Code 11 para 8.9.2b - Formal reprimand
Breaches raised: Code 11 5.2 Legality
Code 11 5.4.1 (a) Fairness
Code 11 5.4.1 (b) Fairness
Code 11 5.7.1 Pricing information
Code 11 5.8 Contact information
Code 11 5.12 Inappropriate promotion
Code 11 5.14 ‘STOP’ command
Code 11 7.3.2 (d) Virtual chat services
Code 11 7.3.3 (a) Virtual chat services
Code 11 7.3.3 (b) Virtual chat services
Summary