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Paul Whiteing steps down as PhonepayPlus Chief Executive

12 March 2014

The Board of PhonepayPlus have today announced the resignation of Paul Whiteing as CEO of PhonepayPlus in order that he can take up a role as Lead Ombudsman with the Financial Ombudsman Service.

Commenting on Paul’s departure, Andrew Pinder, Chairman of PhonepayPlus, said:

“We sincerely thank Paul for all of his efforts in driving the organisation forward over the last 5 years as CEO, and in other roles within the organisation for many years before that – a period during which the regulatory framework was transformed to ensure it remains fit for purpose for the digital age, whilst continuing to ensure effective protection for consumers, and a light regulatory burden for participants in the market. I know I speak for everyone at PhonepayPlus, along with our stakeholders, in wishing Paul the very best in his new role. We’re very sorry to see him go.”

Commenting on his move, Paul Whiteing said:

“It has been an immense pleasure to have worked at PhonepayPlus and at the heart of convergence in such a fast-changing market. I am very proud of the work PhonepayPlus does to protect consumers whilst at the same time allowing legitimate industry providers to offer services unencumbered by unnecessary regulation. None of what PhonepayPlus does would be possible without the skills and dedication of a fantastic staff, supported by an equally excellent and supportive Board alongside fair and impartial tribunal members.”

Paul will leave PhonepayPlus in May. Thereafter, and pending an open recruitment exercise to find his successor, Director of Operations, Joanne Prowse will be Acting Chief Executive.