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Consultation on the regulatory framework for phone paid subscriptions

19 February 2019

The PSA has undertaken a review of the regulatory framework underpinning phone-paid subscriptions to assess its effectiveness and identify whether and what changes are required to address the issues without inadvertently impacting on those services that are already operating effectively.

In undertaking this review, the PSA has considered a range of information and data and obtained some early input from stakeholders (through the Call for inputs process that we completed). Information and data was also obtained through external research that PSA commissioned to understand consumer expectations when engaging with phone-paid subscriptions, as well as a review of our complaint data and other research previously undertaken. 

The evidence from these show that there are significant opportunities to strengthen the regulatory framework to increase consumer trust and confidence, ensure consumers are protected from harm and to support growth. The PSA has identified that there are opportunities for change at each stage of the consumer journey of using a phone-paid subscription – from discovery and sign-up, through to using and exiting a service.

This document sets out our considerations and findings. We are now consulting on proposals to introduce Special conditions to apply to all phone-paid subscriptions, regardless of price or service type.

The closing date for responses is 16 April 2019. Where possible, comments should be submitted in writing using this form and sent by email to consultations@psauthority.org.uk.

Consultation document