Code 15 Discussion Document

27 February 2020

The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The PSA welcomes all views and will carefully consider all responses and other input it receives.

The discussion document provides an overview of the review and includes a summary of:

  • the review’s objectives and scope
  • an assessment of the market and consumers’ behaviours, experiences and expectations
  • the PSA’s proposed assessment framework
  • the PSA’s early thinking on its future regulatory strategy.

Code 15 Discussion document in full

We look forward to receiving your views on it by 02 July 2020.

Responses (published on 18 November 2020):

Action 4

Aimm

Anonymous 1

Anonymous 2

BT

Communications Consumer Panel

Donr

Evina

Fladgate and aimm research with response

Fonix

Infomedia

Mobile UK

Phone-paid Services Consumer Group

Telefonica

Telecom 2

UKCTA

Vodafone