Code 15 Discussion Document
27 February 2020
The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The PSA welcomes all views and will carefully consider all responses and other input it receives.
The discussion document provides an overview of the review and includes a summary of:
- the review’s objectives and scope
- an assessment of the market and consumers’ behaviours, experiences and expectations
- the PSA’s proposed assessment framework
- the PSA’s early thinking on its future regulatory strategy.
Code 15 Discussion document in full
We look forward to receiving your views on it by 02 July 2020.
Responses (published on 18 November 2020):
Communications Consumer Panel
Fladgate and aimm research with response
Phone-paid Services Consumer Group