Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

PSA consults on guidance to support Code 15

27 October 2021

The Phone-paid Services Authority (PSA) is consulting on new guidance that supports some of the new Standards and Requirements that will be introduced by Code 15.

PSA publishes new Code and statement

20 October 2021

The Phone-paid Services Authority (PSA) today publishes a new Code of Practice and accompanying Statement. The new Code (Code 15) will come into force on 5 April 2022.

PSA publishes Annual Market Review 2020/21

09 September 2021

- UK consumers spend £628 million on phone-paid services in 2020/21.
- Charity text donation performs particularly strongly, with a 64% jump in donations.
-...

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our strategic purpose is to build consumer trust in phone-paid services and ensure consumers are well-served through supporting a healthy market that is innovative and competitive.

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