Phone-paid Services Authority - The UK regulatory body for phone-paid services

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Report an issue

If you have experienced problems with a phone-paid service, you can report it to us here.

Unexpected phone charge?

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Latest updates

Supporting the orderly transfer of regulation News | 31 October 2024
Following the laying of the Regulation of Premium Rate Service Order 2024 (the Order) in Parliament on 24 October, the PSA is in the process of transferring operational responsibility for regulation to Ofcom. From 1 February, the PSA will cease to operate. To make this process as smooth as possible, we are now winding down some of our operational activity.
The future regulation of phone-paid services News | 25 October 2024
Ofcom has published its consultation statement on the future of regulation of phone-paid services.
ICSS alerts upon connection compliance update Compliance | 18 September 2024
The PSA has concerns regarding alerts upon connection to ICSS (also referred to as IVRs).

For consumers

What are phone-paid services?

Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services.

5 tips to stay in control of your phone charges

Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account?

For business

New to the industry?

When you launch a new service in the phone-paid services market, there are five key steps which you need to take.

Code 15

Code 15 is the new PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with. This replaces Code 14 and came into force on 5 April 2022.

Staying compliant

No matter what kind of phone-paid service you’re operating, it’s important that you stay up-to-date with PSA regulation and keep your service compliant.