We are the UK regulator for content, goods and services charged to a phone bill.
Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Report an issue

If you have experienced problems with a phone-paid service, you can report it to us here.

Unexpected phone charge?

Let us help

Latest updates
  • Tribunal reviews sanctions against ICSS company News | 24 June 2024
    Heidi Corkhill trading as Call Support was investigated by the PSA for providing an Information, Connection and Signposting Service (ICSS).
  • ICSS update News | 02 May 2024
    We are today publishing an update on the impact of our regulatory activity in relation to Information, Connection and Sign-posting Services (ICSS).
  • Registration scheme now free of charge News | 02 April 2024
    We recently consulted on the registration fee as part of our business plan & budget consultation.

For consumers

What is PRS
What are phone-paid services?

Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services.

What next?
5 tips to stay in control of your phone charges

Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account?

For business

Register with us
New to the industry?

When you launch a new service in the phone-paid services market, there are five key steps which you need to take.

Code of Practice
Code 15

Code 15 is the new PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with. This replaces Code 14 and came into force on 5 April 2022.

Stay compliant
Staying compliant

No matter what kind of phone-paid service you’re operating, it’s important that you stay up-to-date with PSA regulation and keep your service compliant.