Service checker
Not sure about a number that's on your bill? Check it out here and see what to do next...
Report an issue
If you have experienced problems with a phone-paid service, you can report it to us here.
Unexpected phone charge?
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Latest updates
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The PSA is consulting on service-specific Requirements in section 3.13 of Code 15
News | 12 January 2022
The Phone-paid Services Authority (PSA) is consulting on a minor change to service-specific Requirements in section 3.13 of Code 15.
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Consultation on service-specific Requirements in section 3.13 of Code 15
Consultation | 12 January 2022
The Phone-paid Services Authority (PSA) is consulting on a minor change to service-specific Requirements in section 3.13 of Code 15.
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Get ready for Code 15 - industry webinars
Event | 10 January 2022
We are holding a series of webinars as part of the new Code 15 coming into force on 5 April 2022.
For consumers
What are phone-paid services?
Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.
Why have I been charged?
Phone payment is a popular and effective way of paying for a wide range of content goods and services.
5 tips to stay in control of your phone charges
Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account?
For business
New to the industry?
When you launch a new service in the phone-paid services market, there are five key steps which you need to take.
Code 15
Code 15 is the new PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with. This will replace the current Code 14 and comes into force on 5 April 2022.
Staying compliant
No matter what kind of phone-paid service you’re operating, it’s important that you stay up-to-date with PSA regulation and keep your service compliant.