We are the UK regulator for content, goods and services charged to a phone bill.

The PSA is consulting on changes to its Code of Practice to address consumer detriment in the Information, Connection, Sign-posting Services (ICSS) market

01 March 2023

The PSA reviewed the consumer experience of ICSS over a period of 12 months and found consumer detriment is widespread.

The PSA is therefore proposing to amend the Code to:

  • reduce detriment associated with consumer misunderstanding
  • limit detriment caused by high call costs
  • reduce the risk of forced cut-offs that result in consumer detriment.

The closing date for this consultation is 19 April 2023.

Read the consultation document here.

To respond to this consultation, please use this response form.