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14th Code of Practice, Part 4 Seminar

16 December 2015, 1.00pm - 3.00pm

The Part 4 review is now complete, and in taking forward its recommendations we are consulting on the new proposed 14th edition of the Code. As part of our consultation and continuing engagement with industry we would like to invite you to a seminar to discuss the draft Code and consultation questions.

In addition to looking at and making recommendations around Part 4 of the Code, the review also looked at PhonepayPlus’ “Investigations and Sanctions Procedures” (I&SP) which whilst not part of the Code serves to support the enforcement process. We are intending to publish the new draft Enforcement Procedures in the New Year. We plan to provide an overview of the draft Enforcement Procedures at the seminar.

How to secure your seat
To sign up please email us at seminars@phonepayplus.org.uk.

Please note that due to expected high demand, we are limiting space to one participant per organisation. Attendance is on a first come first serve basis.

When and where it's taking place
The seminar will take place at the PhonepayPlus office, 40 Bank Street Canary Wharf on Wednesday the 16th of December, it will commence at 1pm and last approximately 2 hours. Directions to the venue are available here.

Background
PhonepayPlus launched a consultation on its 14th edition of the Code of Practice following a review of Part 4 of the Code on 23 November 2015.

Part 4 is the area of the Code which sets out the procedures PhonepayPlus uses when investigating, adjudicating and where appropriate imposing sanctions in response to allegations of consumer harm. Part 4 also currently sets out procedures for appeals following any adjudication.   

PhonepayPlus launched the 13th edition of our Code of Practice in July 2015. However during the run up to this launch, in March 2015, we announced that we would be further reviewing Part 4 - in particular the investigations, adjudications and appeals procedures contained within it.