We are the UK regulator for content, goods and services charged to a phone bill.

PSA publishes new Code and statement

20 October 2021

The Phone-paid Services Authority (PSA) today publishes a new Code of Practice and accompanying Statement. The new Code (Code 15) will come into force on 5 April 2022.

The new Code will enable a new approach to regulation that will raise standards, prevent harm, be simpler to comply with and be underpinned by smarter enforcement.

We have made a number of changes to the Code that we originally consulted on, including:

  • amending the wording to some Standards to add clarity and give further certainty
  • removing the requirement for an annual re-opt for subscriptions and replacing it with an annual subscription reminder
  • re-introducing the SKIP function for recurring donations
  • replacing reference to phone-paid transactions only occurring over “correctly validated HTTPS connections” to “correctly validated and encrypted connections”.

To see the statement, consultation responses and new Code of Practice, click here.