We are the UK regulator for content, goods and services charged to a phone bill.

PSA publishes new Code and statement

20 October 2021

The Phone-paid Services Authority (PSA) today publishes a new Code of Practice and accompanying Statement. The new Code (Code 15) will come into force on 5 April 2022.

The new Code will enable a new approach to regulation that will raise standards, prevent harm, be simpler to comply with and be underpinned by smarter enforcement.

We have made a number of changes to the Code that we originally consulted on, including:

  • amending the wording to some Standards to add clarity and give further certainty
  • removing the requirement for an annual re-opt for subscriptions and replacing it with an annual subscription reminder
  • re-introducing the SKIP function for recurring donations
  • replacing reference to phone-paid transactions only occurring over “correctly validated HTTPS connections” to “correctly validated and encrypted connections”.

See our dedicated Code 15 webpage, where you’ll find the new Code, the Statement and links to further information.