Instant Dialogue
| Publication date | 10 December 2009 |
|---|---|
| Case reference | 01475 |
| Procedure | Emergency Procedure |
| Adjudicated party | Instant Dialogue |
| Tribunal's final assessment | Significant |
| Sanctions |
Code 11 -
8.9.2 (b) Formal reprimand Code 11 - 8.9.2 (d) Fine Code 11 - Refunds |
| Breaches raised |
Code 11 -
5.11 (b) Use of the word ‘free’ Code 11 - 5.2 Legality Code 11 - 5.4.1 (a) Fairness Code 11 - 5.7.2 Pricing information Code 11 - 5.8 Contact information Code 11 - 7.3.2 (c) Virtual chat services Code 11 - 7.3.3 (b) Virtual chat services |
| Summary | |
| Download adjudication decision | |