Relax Telecom Plc
| Publication date | 01 May 2013 |
|---|---|
| Case reference | 15770 |
| Procedure | Track 2 |
| Adjudicated party | Relax Telecom Plc |
| Tribunal's final assessment | Significant |
| Sanctions |
Code 12 -
4.8.2 (b) Formal reprimand and/or warning Code 12 - 4.8.2 (d) Fine |
| Breaches raised |
Code 12 -
3.3.1 Contracts Code 12 - 4.2.4 Investigations |
| Summary | On 30 August 2012, the Tribunal adjudicated against the Level 2 provider Horizon Housing (a registered charity), which operated the Housing Support Agency premium rate service (case reference 07922). The Tribunal upheld nine breaches of the PhonepayPlus Code of Practice (12th Edition) (the "Code"). The Network operator was Relax Telecom Plc. During the course of the investigation against the LEvel 2 provider, the Executive had concerns regarding the Network operator's due diligence.
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