Cellso Ltd
| Publication date | 21 November 2017 |
|---|---|
| Case reference | 117560 |
| Procedure | Track 2 |
| Adjudicated party | Cellso Ltd |
| Service type | Video |
| Tribunal's final assessment | Very Serious |
| Sanctions |
Code 14 -
4.8.3 (b) Code 14 - 4.8.3 (d) Code 14 - 4.8.3 (e) Code 14 - 4.8.3 (g) Sanctions Code 14 - 4.8.3 (i) |
| Breaches raised |
Code 14 -
2.3.3 Fairness |
| Summary |
The PSA had received 151 complaints from consumers about an adult video subscription service provided by the Level 2 provider Cellso Ltd (“the Level 2 provider”). The Executive raised a potential breach of the PSA Code of Practice (13th and 14th editions): paragraph 2.3.3 – consent to charge. The Tribunal upheld the breach and found that it was “very serious”. It imposed the following sanctions: - a formal reprimand - a prohibition on Cellso Ltd. from involvement in premium rate services for a period of 5 years - a barring of access to the service for 5 years - a fine of £250,000 and - a requirement to made a general refund to consumers. |
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