Heart Communications Limited

Publication date	21 August 2019
Case reference	162296
Procedure	Track 2
Adjudicated party	Heart Communications Limited
Service type	Information
Tribunal's final assessment	Very Serious
Sanctions	Code 14 - 4.8.3 (b) Code 14 - 4.8.3 (g) Sanctions
Breaches raised	Code 14 - 4.11.2 Non-payment of administrative charge Code 14 - 4.8.6 (b) Sanctions
Summary	The case concerned non-payment of financial sanctions and administrative charges imposed by an earlier Tribunal (case reference: 133839). The case, heard on 10 October 2018, concerned an Information Service operated by Heart Communications Limited (the “Level 2 provider”). The Level 1 provider for the Service was Numbers Plus Limited (the “Level 1 provider”). The Executive had received 9 complaints concerning the Service since 11 April 2017. No additional complaints had been received since the Tribunal of 10 October 2018. Considering all the circumstances of the case, the Tribunal decided to impose the following sanctions: • formal reprimand • a prohibition on the Level 2 provider from providing, or having any involvement in, any premium rate service for a period of five years, or until all sanctions imposed by the Tribunal of 10 October 2018 have been complied with and both administrative charges have been paid in full, whichever is the later. Administrative charge recommendation: 100%
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