Madlenka Limited

Publication date	03 December 2019
Case reference	179036
Procedure	Track 2
Adjudicated party	Madlenka Limited
Service type	Directory enquiry
Tribunal's final assessment	Very Serious
Sanctions	Code 14 - 4.8.3 (b) Code 14 - 4.8.3 (g) Sanctions
Breaches raised	Code 14 - 4.11.2 Non-payment of administrative charge
Summary	The case concerned non-payment of financial sanctions and administrative charges; and the failure to refund consumers as directed by an earlier Tribunal (case reference: 151390). The previous case, heard on 12 June 2019, concerned a directory enquiry service (“the Service”) operated by Madlenka Limited (the “Level 2 provider”). The Level 1 provider for the Service was Telecom 2 Limited (the “Level 1 provider”). Considering all the circumstances of the case, the Tribunal decided to impose the following sanctions: • formal reprimand • a prohibition on the Level 2 provider from providing, or having any involvement in, any premium rate service for a period of five years, from the date of the publication of this decision, or until all sanctions imposed by the Tribunal of 12 June 2019 have been complied with, whichever is the later. Administrative charge recommendation: 100%