Veoo Ltd

Publication date	11 September 2019
Case reference	112236
Procedure	Oral Hearing
Adjudicated party	Veoo Ltd
Tribunal's final assessment	Very Serious
Sanctions	Code 14 - 4.8.3 (b) Code 14 - 4.8.3 (d) Code 14 - 4.8.3 (g) Sanctions Code 14 - 4.8.3 (k)
Breaches raised	Code 14 - 3.1.3 General Responsibilities Code 14 - 4.2.2 Obligations of Providers of premium rate services
Summary	The Phone-paid Services Authority (PSA) has issued a fine of £600,000 and a two-year prohibition from the market to Veoo Ltd. The company will also need to submit to a formal compliance audit should it wish to return to the market once this ban ends. The case was adjudicated on by a PSA Tribunal, which conducted an oral hearing in which representations were made by both sides. After deliberation, the PSA Tribunal found that Veoo had committed eight serious breaches of the required standards in due diligence, risk assessment and control to ensure those providers of phone-paid services it contracted with complied with the PSA Code of Practice. The Tribunal found that five of the eight breaches had been committed knowingly.
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