Embill Services Limited
|Publication date||02 February 2022|
|Adjudicated party||Embill Services Limited|
|Service type||Entertainment - adult|
|Tribunal's final assessment||Very Serious|
Code 14 -
Code 14 - 4.8.2 (g)
Code 14 - 4.8.3 (d)
Code 14 - 4.8.3 (i)
Code 14 -
Code 14 - 2.3.7 Fairness
Code 14 - 2.4.2 Privacy
Code 14 - 4.2.2 Obligations of Providers of premium rate services
This case was brought against Embill Services Limited (“the Level 2 provider”) under Paragraph 4.5 of the 14th Edition of the Code of Practice (“the Code”).
The case concerned a sexual entertainment service provided by the Level 2 provider. The Service was registered and operated under the brand name “Girls Next Door”. The Service provided pre-recorded adult audio content to consumers.
The Executive received 25 complaints regarding the Service, 24 from members of the public and one from a Phone-Paid Services Authority (“PSA”) employee between June 2020 and December 2020. Complainants alleged that they had received an unsolicited message without their consent and that the messages were misleading. The message requested for the consumer to click on a link to retrieve a voicemail from a named individual. Some of the complainants referred to a “Zoom voicemail“.
Administrative charge recommendation: 100%
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