|Publication date||05 January 2022|
|Adjudicated party||Gothamiax Limited|
|Service type||Any Subscription Service|
|Tribunal's final assessment||Serious|
Code 14 -
Code 14 - 4.8.3 (c)
Code 14 - 4.8.3 (d)
Code 14 - 4.8.3 (i)
Code 14 -
Code 14 - 2.3.3 Fairness
Code 14 - 2.6.1 Complaint handling
This case was brought against Gothamiax Limited, (‘the Level 2 provider’) under Paragraph 4.5 of the 14th Edition of the Code of Practice (‘the Code’). This case concerned a subscription alerts service called ‘Every Day Saves’ (‘the Service’), which provided consumers with links to websites offering discounts and savings.
The Executive submitted that the Level 2 provider had breached rules of Code 14 because some consumers who were subscribed to the Service had not been provided with billed messages and subscription reminders, and for not solving consumer complaints quickly, easily and fairly.
The Tribunal concluded that the seriousness of the case should be regarded overall as serious.
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