Kalastia Consulting Limited
|Publication date||16 June 2023|
|Adjudicated party||Kalastia Consulting Limited|
|Tribunal's final assessment||Very Serious|
Code 15 -
Code 15 - 5.8.5 (d)
Code 15 - 5.8.5 (g)
Code 14 -
4.2.2 Obligations of Providers of premium rate services
Code 14 - 4.2.3 Obligations of Providers of premium rate services
The Phone-Paid Services Authority (‘PSA’) opened an investigation into Kalastia Consulting Limited (‘Kalastia’) on the 27 April 2021. Kalastia contracted with a number of merchant providers who provided subscription-based alerts service.
Between January 2018 and 14 November 2020, the PSA received a combined total of 3,047 complaints across the relevant merchant providers. A number of investigations were opened in respect of the merchant providers, some of which resulted in Tribunal adjudications which upheld breaches.
The PSA noted that while all of the merchant providers were separate legal entities who operated different premium rate services, the nature of the complaints being received as well as the nature of the potential non-compliance as evidenced within those complaints raised concerns regarding the level of due diligence, risk assessment and control that was being performed by Kalastia.
The parties agreed that the following sanctions should therefore be imposed:
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