Consultation on consumer refunds

(Issued on 11 November 2005 - closed on 6 February 2006)

ICSTIS has published a consultation paper on how it intends to deal with refunds as part of its sanction powers and on proposals for developing best practice within the industry for customer service.

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The consultation on the provisions to refunds to consumers and the development of industry best practice received the following responses:

 
 
 
 
 
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