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Contact us

General enquiries
  • by phone on 020 7940 7474
Registration helpdesk for service providers

If you are a service provider and have a query about Registration, please call us on
0844 264 1222* or email us at
*Calls will cost 2 pence per minute, plus your phone company's access charge.

Industry enquiries and copy advice
  • by email at
  • in writing to Policy Development Unit, 25th floor, 40 Bank Street, London, E14 5NR
  • for general enquiries please contact us at

Due to the volume of advice requested, we may take up to five working days to respond to you.


If you want to report an issue or instance of wrongdoing confidentially, click here.

Map and directions

You can download instructions on how to find us in a .pdf format here.

Phone-paid Services Authority
25th floor, 40 Bank Street,
London, E14 5NR