26 August 2020
As set out in the PSA’s Business Plan and Budget for 2020/21, at the end of 2019, the PSA commissioned a report on consumer vulnerability.
13 August 2020
Conducted for us by Analysys Mason, the Annual Market Review 2019/20 (AMR) provides an overview of the phone-paid services market, including size, key trends and consumers’...
29 August 2019
Consumer market research was required to assist the PSA in better understanding consumer expectations and experiences when seeking a refund in the phone-paid services market.
20 August 2019
The Annual Market Review provides an overview of the size of the phone-paid services market in the UK for 2018–2019, a discussion of the key market drivers, as well as an...
19 February 2019
We commissioned Jigsaw to undertake this research to get a detailed understanding of consumer expectations when engaging with phone-paid subscriptions and how these may differ...
25 September 2018
The Annual Market Review is a comprehensive study of the phone-paid services market, looking at market trends and consumer engagement across 48 service types.
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